Frequently Asked Questions

What is 1-800-JUNKPRO?

1-800-JUNKPRO is a revolutionary home service that offers both full-service and DIY options for bulk disposal and recycling of household items, including furniture, appliances, remodeling debris, moving remnants, and other non-hazardous items you need hauled away. For the DIY enthusiast, we provide driveway-friendly Dumpster Rental services. We deliver a dumpster to your home or business, leave it for you to fill, and return on the scheduled pick-up day to dispose of the contents. Additionally, our Dumpster Bag Service allows you to purchase a Dumpster Bag, fill it at your convenience, and call us when you’re ready for pickup. Our Full-Service Junk Removal is perfect for those who prefer us to handle everything. We will carry items from anywhere on your property (garage, basement, backyard, etc.), load them onto our truck, and haul them to a donation center, recycling center, or disposal site.
What makes 1-800-JUNKPRO different?

The first thing you'll notice when you interact with one of our team members, whether over the phone or in-person, is that we truly make customer service our #1 priority. Our friendly and helpful phone representatives, on-time service, uniformed drivers, upfront rates, and clean trucks and dumpsters all contribute to a positive experience. You'll also notice that we're a low-pressure group. We want you to feel 100% comfortable when choosing our company and confident that you selected the best service for your project. Since we offer Dumpster Rental, Junk Removal, Dumpster Bags, and Labor-only Services, we can provide clear, unbiased advice to help you choose the best option for your needs. Call us to learn which service would be ideal for your current project.

DUMPSTER RENTAL Specific F.A.Q's

How Long Can I Keep My Dumpster?

We offer flexible dumpster rental periods to accommodate your specific project needs. Whether you need a short-term or extended rental, we provide options starting at 1 day, 3 days, 7 days, 14 days, or even 30 days. If your project requires more or less time, simply give us a call. We can easily adjust your rental period to ensure you have the dumpster for as long as you need, making your waste disposal process as convenient as possible. Contact us today to discuss the best rental duration for your project!

Do I Need to Be Present When My Dumpster is Delivered?

No. You don’t need to be home when your dumpster is delivered. If you’ll be away during the delivery, simply let us know in advance. We’ll send you a link to eSign (electronically sign) the delivery agreement, which you can easily complete from any smartphone, tablet, or computer. This convenient process ensures a smooth delivery, even when you're not on-site.

When Will My Dumpster Be Delivered and Picked Up?

Our team delivers and picks up dumpsters daily between 7 AM and 7 PM. If you have specific timing needs, we also offer priority service to ensure your dumpster arrives exactly when you need it. Just let us know your preferred delivery window, and we’ll tailor a schedule that aligns with your project timeline. With flexible options, you can count on timely and hassle-free service for your dumpster rental.

How Do I Pay for My Dumpster Rental?

Paying for your dumpster rental is quick, easy, and secure. Payment is typically due at the time of booking. We accept both debit and credit card payments for your convenience. Once your payment is processed, we’ll confirm your order and schedule your dumpster delivery. Whether you’re booking online or over the phone, we ensure a transparent and straightforward payment process so that you can focus on your project without any hassle.

Will My Driveway Be Damaged by the Dumpster?

Our roll-off dumpsters are designed to be safe and gentle on most concrete driveways. However, if your driveway is made of a more delicate material or you're concerned about potential damage, we offer a Driveway Protection Package for extra peace of mind. This package includes additional safeguards, such as protective mats or boards, to help ensure your driveway stays in top condition while the dumpster is in place. Whether you're worried about asphalt, gravel, or other surfaces, we’ve got you covered with our driveway protection solutions. Reach out today to learn how we can help protect your property during your dumpster rental.

Do I Need to Throw Everything Over the Side of the Dumpster?

No need to worry about lifting heavy items over the side of the dumpster! Our roll-off dumpsters are designed with your convenience in mind. They feature a low 10-inch step and a fully opening back door, making it easy to walk your items directly into the container. This means no heavy lifting over high walls—just simple, stress-free cleanup. Whether you're disposing of bulky furniture, construction debris, or yard waste, this feature makes loading your dumpster effortless and efficient, saving you time and minimizing physical strain.

How Full Can I Fill the Dumpster?

When filling your dumpster, you can load it up to the "MAXIMUM LOAD LEVEL" marked on the outside of the dumpster. It's important to note that dumpsters cannot be overloaded past this line for safety and legal reasons.

Can I Throw Mattresses or Box Springs in the Dumpster?

Yes, you can dispose of mattresses and box springs in our dumpsters. However, due to the need for special handling and recycling, a recycling fee per item will apply. This fee ensures that your mattresses and box springs are disposed of in an environmentally responsible manner. Proper recycling helps reduce landfill waste and supports sustainable disposal practices.

What Happens If It Rains During My Rental Period?

Rain can be a concern if you're worried about your items getting wet during your dumpster rental. Fortunately, all our dumpsters have drainage holes, designed to prevent water from collecting inside. For added peace of mind, you can cover your items with a tarp to protect them from the elements.

What Happens if the Contents of My Dumpster Exceed the Included Disposal Weight?

If the contents of your dumpster exceed the weight limit included in your rental, you will incur an additional fee per ton, with the weight rounded up to the nearest ton. The maximum weight allowed for any size dumpster is 4 tons (8,000 lbs). If the dumpster is overloaded beyond this limit, it may not be picked up until the excess weight is addressed. In such cases, an additional return trip fee plus the daily rate for each extra day will be added to the cost of the service.

It's important to note that you will be responsible for unloading any items that cause the dumpster to exceed the weight limit before it can be collected. To avoid extra charges, be mindful of both weight and space as you fill the dumpster.

Why Am I Only Allowed to Put a Small Amount of Dense Materials in the Dumpster?

Dense materials such as concrete, rock, dirt, and other heavy waste can quickly cause your dumpster to exceed the 4-ton weight limit. These materials are significantly heavier than typical waste, so it’s important to limit how much you dispose of in your dumpster to avoid going over the weight capacity.

If you need to dispose of a large amount of dense materials, we recommend consulting with us beforehand. We can help determine the best dumpster size or disposal solution for your needs, ensuring you stay within weight limits and avoid extra charges. Reach out today to discuss how we can assist with your project’s specific disposal requirements.

How Many Shingles Can I Put in a Dumpster?

When disposing of roofing materials, such as asphalt shingles, it's essential to be mindful of the weight limit. We rent our SMALL dumpster ONLY for shingles, as it is the most suitable size for this type of waste. The small dumpster can typically hold about 25 squares of 3-tab asphalt shingles.

Since asphalt shingles weigh approximately 275 lbs per square, the small dumpster includes 1 ton (2,000 lbs) of disposal weight with your rental. If you exceed this weight, additional tonnage fees will be applied. To avoid extra charges, keep the weight under the included 1 ton, or contact us for advice on your specific needs.

Is There Anything I Can't Put in the Dumpster?

Yes, certain items cannot be disposed of in our dumpsters due to local regulations and safety guidelines. Every market has specific restrictions on what can and cannot be hauled. To help you avoid any issues, we provide a list of prohibited items based on your area.

Enter your zip code here to find out what’s allowed in your area. For a general overview of what you can and can't dispose of, check out our blog, "What Can Go in a Dumpster? What Can't Go in a Dumpster." Following these guidelines will help make your dumpster rental process smooth and hassle-free.

What Happens if Prohibited Items Are Found?

Additional fees will be charged if prohibited items, such as tires, batteries, or other restricted materials, are found in your dumpster. These fees help cover the cost of properly disposing of these materials in accordance with local laws and regulations. Disposal of certain items is strictly regulated to protect the environment and comply with safety standards. To avoid penalties and ensure your rental stays on track, please familiarize yourself with the list of prohibited items in your area.

Can I Place My Dumpster in an Alley or on the Street?

Yes, you can place your dumpster in an alley or on the street, but there are a few things to consider to ensure everything goes smoothly:

• Clearance: Make sure there’s enough space for our truck to safely deliver the dumpster. We need adequate room to maneuver and position the dumpster properly.

• Street or Alley Regulations: We’ll do our best to place your dumpster without blocking traffic, driveways, or access points. However, final placement will depend on accessibility and local regulations.

It’s important to note that checking local regulations is your responsibility. Be sure to confirm with your local municipality if a permit is required to place a dumpster in an alley or street. Not having the proper permits could lead to fines or other issues. We recommend verifying street and alley rules before your dumpster rental to avoid surprises.

Do I Have to Keep the Dumpster for the Full Rental Period If I Finish Early?

No. You don't have to keep the dumpster for the whole rental period if you're done with it ahead of schedule. We offer flexible dumpster rental options so you can select the best rental duration for your project.

If you finish filling the dumpster before your scheduled pick-up day, simply give us a call or contact us when it’s ready for early pickup. We understand how important your time is, and while we can’t provide an exact pickup time, we aim to collect your dumpster as quickly as possible based on our availability and schedule.

Can I Keep the Dumpster for Longer Than My Chosen Rental Period?

Yes. You can extend your dumpster rental beyond the original rental period, subject to availability. If the dumpster hasn't already been reserved by another customer, you can extend your rental for an additional daily rate.

If you wish to extend the rental period, we recommend letting us know as soon as possible to avoid any inconvenience. This will help us schedule your extended rental and ensure everything goes smoothly with your waste removal needs.

Need More Information About Dumpster Rentals?

Have additional questions about your dumpster rental or need help with the rental process? We're here to assist! Whether you're planning a home renovation or construction project or need junk removal, our team is ready to guide you through your waste disposal needs.

We aim to make waste management as easy and efficient as possible, ensuring your project stays on track. From selecting the right dumpster size to coordinating delivery and pick-up, we provide a hassle-free experience.

Contact us today to learn more about our affordable dumpster rental options and how we can support your project! We're here to make your cleanup process as smooth as possible.

JUNK REMOVAL Specific F.A.Q's

What is Full-Service Junk Removal?

Full-service junk removal means you won’t have to lift a finger—just point to what you want gone, and we’ll take care of the rest. Our professional junk removal team handles everything from start to finish, including all the heavy lifting, loading, and hauling.

We remove junk from anywhere on your property—indoors or outdoors. Whether inside your home, garage, attic, basement, yard, office, commercial space, or construction site, we’ll go wherever the unwanted items are. If two people can lift it, dolly it, or take it apart, we can take it—furniture, appliances, electronics, construction debris, yard waste, and general clutter are no problem.

Once we’ve removed the items, we finish the job by broom-sweeping the area, so your space is left clean, clear, and ready to use.

We aim to make junk removal fast, easy, and stress-free—just point, and it’s gone!

What do you do with the junk?

We specialize in junk removal that’s both responsible and sustainable. We aim to keep as much material from landfills as possible by donation, reuse, and recycling.

Here’s how we handle your unwanted items:
• Donate gently used furniture, clothing, and household goods to local churches, charities, and nonprofit organizations.
• Reuse salvageable items whenever possible to reduce environmental impact.
• Recycle all eligible materials, including metal, cardboard, electronics (e-waste), and appliances.
• Proper Disposal of non-recyclable waste at licensed, environmentally compliant facilities.

What items do you take?

We remove a wide variety of non-hazardous items that 2 people can practically carry or dolly (hand-truck), including:

• Furniture – Sofas, couches, beds, tables, chairs, dressers, and more.
• Electronics & Office Equipment – Computers, printers, monitors, and outdated tech.
• Exercise Equipment – Treadmills, weights, home gyms, and elliptical machines.
• General Junk – Boxes, clothing, toys, old decor, and miscellaneous household clutter.
• Large Items – Hot tubs, outdoor playsets, grills, and bulky appliances.
• Mattresses & Carpets – Including old rugs, padding, and flooring debris.
• Yard Waste & Dirt – Tree branches, soil, and landscaping debris (priced separately).
• Construction & Remodeling Debris – Drywall, tile, wood scraps, and more.

PRO Tip: We do not remove hazardous materials, including asbestos, paint, gasoline, motor oil, chemicals, or other toxic substances. For safe handling, please contact a licensed hazardous waste disposal service.

Can You Remove Items from Inside My Home or Business?

Yes! With your permission, our full-service junk removal team will go anywhere on your property to retrieve items—no need for you to lift or move a thing. Whether it's your attic, basement, garage, office, construction site, storage area, or any other part of your home or business, we handle all the heavy lifting.

We specialize in removing bulky, heavy, or hard-to-reach items quickly and safely. Our team will enter the space, retrieve your unwanted items, load them up, and haul everything away, making the junk removal process fast, convenient, and stress-free.

WE’RE ON-TIME. WE LOAD IT. WE HAUL IT AWAY.®

Do I Need to Move My Items to the Curb?

No, you don’t! With our full-service junk removal, there’s no need to drag anything to the curb. We provide in-home and on-property pickup at no extra cost. Whether your items are in the living room, basement, attic, backyard, garage, or even a storage unit—we’ll come to you.

Our professional team handles all the heavy lifting, loading, and hauling from wherever your junk is located. You won’t have to lift a finger. We make junk removal easy, convenient, and hands-free from beginning to end.

Why are appointments booked with two-hour arrival windows?

This allows our team to be prepared for unforeseen events such as traffic delays or jobs that are larger than expected. Our team will call you 15-30 minutes before arrival to let you know we are on the way.

How much will my junk removal cost?

Our junk removal pricing is simple, transparent, and based on volume—meaning you only pay for the space your items take up in our truck, not by item count. This ensures fair, accurate pricing every time.

Our rates include:
• Labor (lifting and loading)
• Hauling and transportation
• Disposal or recycling fees

You’ll receive a free, no-obligation on-site quote before any work begins—honest, upfront pricing you can trust.

Whether you have a single item or a full truckload, we make it easy to get rid of your unwanted junk affordably and efficiently.

Can you give me an exact price before I book a job?

We understand you want to know what to expect—and we’re all about transparency. Because our pricing is based on volume, we need to see your junk in person to provide an accurate quote.

But no worries and no surprises—we give a free, no-obligation on-site quote before any work begins.

Do I Have to Be There for the Pickup?

No. If your items are outside, we can handle the entire junk removal without you being present.

Here’s how it works:
• We’ll call you with a clear, upfront quote before starting the job.
• Once approved, we’ll complete the removal efficiently.
• Payment can be made securely over the phone with a credit card.

This makes it easy to clear out your space—even if you’re not home.

How much can your junk truck hold?

Our junk removal truck is a box truck measuring approximately 11 feet long, 8 feet wide, and 5 feet high—perfectly sized to handle everything from single-item pickups to full cleanouts.

To give you a better idea, our truck can hold about:
• 10 standard-sized refrigerators.
• Several rooms' worth of household junk or debris.
• An average one-car garage full of clutter.

We price based on how much space your items take up in the truck (by volume), so you only pay for what we haul away. Whether you're clearing out a home, office, or construction site, our team can get the job done efficiently.

Do You Take Items Infested with Bed Bugs?

We can safely remove items infested with bed bugs, but advance notice is required. Our team will arrive equipped with the proper personal protective equipment (PPE) to ensure everyone’s safety.

Please note that due to the extra precautions and disposal requirements, there is an additional fee.

Do You Provide Packing Materials or Boxes?

Yes! We offer a variety of packing supplies to make your cleanup or move easier, including:

• Banker boxes for document storage.
• Mattress covers for safe disposal.
• Other packing materials upon request.

Please note that these packing materials are available for an additional fee. Let us know what you need, and we’ll provide a quote.

Do You Charge Extra for Appliances with refrigerants (refrigerators, A/C Units)?

A small disposal surcharge applies to appliances containing refrigerant. This fee is required even if the refrigerants have already been removed, as these items must be handled and disposed of safely to protect the environment.

Can You Remove Dirt, Fill, or Concrete?

Yes, we can remove dirt, soil, fill, gravel, and concrete as part of our junk removal services. Because these materials are heavy and require special disposal, they are priced separately from regular junk removal.

We’d be happy to come out and provide you with a customized quote tailored specifically to your project.

Can You Move Items From One Property to Another?

Our main services are full-service junk removal and roll-off dumpster rental, but in some cases, we can assist with short-distance item relocations between nearby properties. If you need help moving furniture, appliances, or other items from one location to another—such as between homes, storage units, or offices—just reach out with the details. We’ll review the request and let you know if we can accommodate your move.

Do You Offer Demolition Services?

Yes! Along with full-service junk removal and dumpster rental service, we also offer light demolition services for residential and commercial properties.

Including:
• Hot tubs and spas.
• Old sheds and outbuildings.
• Decks and patios.
• Above-ground pools and play structures.

Call 1-800-586-5776 to schedule your free, no-obligation on-site quote if you have a specific project.

How Do I Pay for Your Junk Removal Services?

We offer flexible and secure payment options for your convenience. You can pay by:
• Cash
• Credit card
• Check

Payment is typically collected after the job is completed, or over the phone if you prefer a contactless service.

Still Have Questions?

We have answers and we’re here to help! If you didn’t find the answer you were looking for, feel free to reach out. Our friendly team is happy to answer any questions and provide more details about our full-service junk removal. Call 1-800-586-5776!

DUMPSTER BAG Specific F.A.Q's

F.A.Q's for Dumpster Bag Purchasing

What projects are Dumpster Bags best suited for?

Dumpster Bags are perfect for small to medium-sized projects like bathroom remodels, outdoor landscaping, moving, and general cleanups that generate too much waste for regular trash services.

Compared to a regular Dumpster, how big is a Dumpster Bag?

A Dumpster Bag can hold up to 3 cubic yards, which is roughly 1/3 the size of our small dumpster.

What are the dimensions of a Dumpster Bag?

The dimensions of our Dumpster Bags are 96” x 48” x 30” (length x width x height).

How much weight can a Dumpster Bag hold?

Our Dumpster Bags can hold up to 3300 lbs., making them a robust solution for various types of waste.

Are Dumpster Bags durable?

Our Dumpster Bags are made from tear-resistant material designed to handle heavy loads without breaking.

How do I purchase a Dumpster Bag?

You can easily purchase a Dumpster Bag by calling 1-800-586-5776 or at select 1-800-JUNKPRO locations. They come in a compact, convenient package for storage until you’re ready to use it.

Can I use a Dumpster Bag for hazardous materials?

No, Dumpster Bags are not suitable for hazardous materials such as electronics, hot materials, asbestos, propane, chemicals, railroad ties, fluorescent bulbs, toxic or hazardous waste, fuel, liquids, medical waste, paint, oil, food waste, tires, batteries, and appliances.

Where should I place the Dumpster Bag?

Place the bag in a visible, unobstructed location where our vehicle can reach it. Ensure there’s a clear path from the street to the bag without any obstructions like parked cars, trees, fences, low-hanging wires, or other overhead obstructions that could interfere with the pick-up process. Choose a flat, stable surface to prevent the bag from tipping over as you fill it. This will also make it easier for our team to handle during pickup. Avoid placing it on the street unless you have checked local regulations and obtained any necessary permits.

How do I know when my Dumpster Bag is full?

A Dumpster Bag is considered full when it reaches the maximum weight limit of 3300 lbs. or when it is filled to its capacity as per the dimensions.Avoid placing it on the street unless you have checked local regulations and obtained any necessary permits.

How do I schedule a pickup for my filled Dumpster Bag?

To schedule a pickup, simply call us and provide your details. Payment is made at the time of scheduling, and our PROs will pick up the bag within the scheduled time frame. Same-day service is available in some areas.

F.A.Q's for Dumpster Bag Pickup

How do I schedule a pickup for my Dumpster Bag?

Call our customer service team, provide your details, and choose a convenient time for collection.

When will payment be made for the dumpster bag pickup?

Payment is made when you schedule your pickup. This ensures our team is ready to collect your filled Dumpster Bag promptly.

How soon can my Dumpster Bag be picked up?

We offer same-day pickup service in some areas. Generally, pickups are scheduled within 24-48 hours of when you call to schedule the pick up.

What materials are unacceptable for pickup in a Dumpster Bag?

Unacceptable materials include electronics, hot materials, asbestos, propane, chemicals, railroad ties, fluorescent bulbs, toxic or hazardous waste, fuel, liquids, medical waste, paint, oil, food waste, tires, batteries, and appliances.

Do I need to be present during the pickup?

No, you do not need to be present as long as the Dumpster Bag is accessible and there are no obstacles preventing our team from collecting it.

What happens if my Dumpster Bag is too heavy?

Our Dumpster Bags are designed to hold up to 3300 lbs. If your bag exceeds this weight limit, additional fees may apply, or you may need to remove some contents to comply with the weight restrictions.

Can I schedule a pickup online?

Currently, pickups are scheduled by calling customer service. We are working on adding an online scheduling option soon.

Is there a fee for canceling or rescheduling a pickup?

Please get in touch with our customer service team for details on any fees related to canceling or rescheduling a pickup. Policies may vary depending on your location and the timing of your request.

What if my Dumpster Bag is not collected within the scheduled time frame?

If there is a delay in pickup, please get in touch with our customer service team. We will address the issue promptly and ensure your Dumpster Bag is collected as soon as possible.

How should I prepare my Dumpster Bag for pickup?

Ensure the Dumpster Bag is placed in an accessible location, free from obstacles. Make sure it does not contain any prohibited items and is not overfilled. This will help our team complete the pickup efficiently.

Dumpster Rental

Junk Removal

Labor Services

Donation & Recycling

Dumpster Bags

Dumpster Rental

Junk Removal

Labor Services

Donation & Recycling

Dumpster Bags

Frequently Asked Questions

DUMPSTER RENTAL Specific F.A.Q's

JUNK REMOVAL Specific F.A.Q's

DUMPSTER BAG Specific F.A.Q's

F.A.Q's for Dumpster Bag Purchasing

F.A.Q's for Dumpster Bag Pickup

Dumpster Rental

Junk Removal

Labor Services

Donation & Recycling

Dumpster Bags

About Us

1-800-586-5776