Frequently Asked Questions
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What is 1-800-JUNKPRO?
1-800-JUNKPRO is a revolutionary home service that offers both full-service and DIY options for bulk disposal and recycling of household items, including furniture, appliances, remodeling debris, moving remnants, and other non-hazardous items you need hauled away. For the DIY enthusiast, we provide driveway-friendly Dumpster Rental services. We deliver a dumpster to your home or business, leave it for you to fill, and return on the scheduled pick-up day to dispose of the contents. Additionally, our Dumpster Bag Service allows you to purchase a Dumpster Bag, fill it at your convenience, and call us when you’re ready for pickup. Our Full-Service Junk Removal is perfect for those who prefer us to handle everything. We will carry items from anywhere on your property (garage, basement, backyard, etc.), load them onto our truck, and haul them to a donation center, recycling center, or disposal site.
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What makes 1-800-JUNKPRO different?
The first thing you'll notice when you interact with one of our team members, whether over the phone or in-person, is that we truly make customer service our #1 priority. Our friendly and helpful phone representatives, on-time service, uniformed drivers, upfront rates, and clean trucks and dumpsters all contribute to a positive experience. You'll also notice that we're a low-pressure group. We want you to feel 100% comfortable when choosing our company and confident that you selected the best service for your project. Since we offer Dumpster Rental, Junk Removal, Dumpster Bags, and Labor-only Services, we can provide clear, unbiased advice to help you choose the best option for your needs. Call us to learn which service would be ideal for your current project.
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Are you open on weekends?
Yes. We're open 7 days a week.
DUMPSTER RENTAL Specific F.A.Q's
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How does Dumpster Rental work?
On your delivery day, we will call you 15-30 before we arrive with your dumpster. Once we arrive, we'll ask you where you'd like us to place it. We'll gladly place it anywhere on your property, as long as it's not unsafe, or unreachable with our truck. The dumpster will stay on-site for 7 days unless you've either made special arrangments or call for an early pick-up. We will return to pick it up the same day of the week, the next week (i.e. Tuesday - Tuesday).
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Does someone need to be there when my dumpster is dropped off?
No. If we're going to be delivering the dumpster during a time you are away, please let us know and we'll send you a link to eSign (electronically sign) for the delivery, which can be done from any smartphone or computer.
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Do I have to keep the dumpster for a full 7 days?
No. If it's more convenient for you, you can choose a shorter rental period when you book the dumpster. If you're done filling it before the scheduled pick up day, just give us a call when it’s ready and we’ll pick it up as soon as possible.
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Is there any way I can keep the dumpster for longer than 7 days?
Yes, however it is subject to availability, meaning, as long as the dumpster hasn’t already been reserved, you may keep it for an additional daily rate for up to 7 extra days. If you are wanting to extend the rental period, please let us know as soon as possible.
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How full can I fill the dumpster?
Dumpsters may be filled to, but not past, the “MAXIMUM LOAD LEVEL” mark on the outside of the dumpster, as long as the total weight of the material does not exceed 4 tons (8000 lbs.)
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What happens if the contents of my dumpster exceed the included disposal weight?
If the dumpster contents exceed the weight included with your rental rate, you will be charged an additional fee per ton, rounded up to the nearest ton. The maximum weight allowed in any size dumpster is 4 tons (8000 lbs.). Any dumpster loaded heavier than 4 tons, may not be picked up, and a return trip fee plus the daily rate for each additional day will be applied to the cost of the service. You will be responsible for unloading the items causing the dumpster to be over-weight.
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Why am I only allowed to put a small amount of dense materials in the dumpster?
Due to their heavy makeup, it’s easy to go over our 4 ton limit with dense material (concrete, rock, dirt, etc.)
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What happens if prohibited items are found?
If prohibited items, such as tires or batteries, are found in your load, additional fees will be assessed.
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How many shingles can I put in a dumpster?
Due to the weight of roofing material, we rent our SMALL dumpster ONLY, for shingles. The small dumpster holds around 25 square of 3-Tab asphalt shingles. Keep in mind that asphalt shingles average around 275 lbs per square and we include 1 ton (2000 lbs) of disposal with the rental. Additional tonnage fees will be assessed after the first ton.
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Is there anything I can't put in the dumpster?
Yes. Every market has restrictions on what we can haul and dispose of. For a full list of these items in your area, click here and enter your zip code.
JUNK REMOVAL Specific F.A.Q's
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What is Full-Service Junk Removal?
Full-Service means all you have to do is point. We go anywhere in or around your home or business to get the items, do all the heavy carrying and loading, then leave the area broom-swept. Your full-service team will haul away just about anything you no longer want or need, such as - old furniture, appliances, household or business junk, remodeling debris, moving remnants and anything non-hazardous that two people can lift.
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What do you do with the junk?
If it's in good shape, we'll donate it. If it's too far past its prime, we'll recycle it. If it cannot be donated or recycled, it will be disposed of properly. Click here to find out what we can recycle and donate.
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What items do you take?
Anything non-hazardous that 2 people can practically carry or dolly (hand-truck).
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Can you come into the home or business to get the items?
Yes, we can. With your permission, we'll happily go anywhere in or around your home or business to get your items. All you have to do is point the items out. We do all the heavy lifting, loading and clean-up.
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Why are appointments booked with two-hour arrival windows?
This allows our team to be prepared for unforeseen events such as traffic delays or jobs that are larger than expected. Our team will call you 15-30 minutes before arrival to let you know we are on the way.
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How much will my junk removal cost?
Once on-site, our team will give you a clear estimate before any work begins. We charge by volume, so you only pay for the space your junk takes up in the truck.
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Can you give me an exact price before I book a job?
Our price is based on the amount of room your junk takes up in the truck and includes all labor, hauling, and disposal/transfer station fees. It is difficult to get a good idea of the amount of room your junk will take up without seeing it first. Our team will give you a clear estimate before any work begins.
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Do I have to be present to have the work done?
No. If everything is outside, we can assess the load size and call you with a price before the work is started and payment can be made over the phone by credit card.
DUMPSTER RENTAL Specific F.A.Q's
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How does Dumpster Rental work?
On your delivery day, we will call you 15-30 before we arrive with your dumpster. Once we arrive, we'll ask you where you'd like us to place it. We'll gladly place it anywhere on your property, as long as it's not unsafe, or unreachable with our truck. The dumpster will stay on-site for 7 days unless you've either made special arrangments or call for an early pick-up. We will return to pick it up the same day of the week, the next week (i.e. Tuesday - Tuesday).
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Does someone need to be there when my dumpster is dropped off?
No. If we're going to be delivering the dumpster during a time you are away, please let us know and we'll send you a link to eSign (electronically sign) for the delivery, which can be done from any smartphone or computer.
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Do I have to keep the dumpster for a full 7 days?
No. If it's more convenient for you, you can choose a shorter rental period when you book the dumpster. If you're done filling it before the scheduled pick up day, just give us a call when it’s ready and we’ll pick it up as soon as possible.
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Is there any way I can keep the dumpster for longer than 7 days?
Yes, however it is subject to availability, meaning, as long as the dumpster hasn’t already been reserved, you may keep it for an additional daily rate for up to 7 extra days. If you are wanting to extend the rental period, please let us know as soon as possible.
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How full can I fill the dumpster?
Dumpsters may be filled to, but not past, the “MAXIMUM LOAD LEVEL” mark on the outside of the dumpster, as long as the total weight of the material does not exceed 4 tons (8000 lbs.)
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What happens if the contents of my dumpster exceed the included disposal weight?
If the dumpster contents exceed the weight included with your rental rate, you will be charged an additional fee per ton, rounded up to the nearest ton. The maximum weight allowed in any size dumpster is 4 tons (8000 lbs.). Any dumpster loaded heavier than 4 tons, may not be picked up, and a return trip fee plus the daily rate for each additional day will be applied to the cost of the service. You will be responsible for unloading the items causing the dumpster to be over-weight.
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Why am I only allowed to put a small amount of dense materials in the dumpster?
Due to their heavy makeup, it’s easy to go over our 4 ton limit with dense material (concrete, rock, dirt, etc.)
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What happens if prohibited items are found?
If prohibited items, such as tires or batteries, are found in your load, additional fees will be assessed.
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How many shingles can I put in a dumpster?
Due to the weight of roofing material, we rent our SMALL dumpster ONLY, for shingles. The small dumpster holds around 25 square of 3-Tab asphalt shingles. Keep in mind that asphalt shingles average around 275 lbs per square and we include 1 ton (2000 lbs) of disposal with the rental. Additional tonnage fees will be assessed after the first ton.
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Is there anything I can't put in the dumpster?
Yes. Every market has restrictions on what we can haul and dispose of. For a full list of these items in your area, click here and enter your zip code.
DUMPSTER BAG Specific F.A.Q's
F.A.Q's for Dumpster Bag Purchasing
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What projects are Dumpster Bags best suited for?
Dumpster Bags are perfect for small to medium-sized projects like bathroom remodels, outdoor landscaping, moving, and general cleanups that generate too much waste for regular trash services.
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Compared to a regular Dumpster, how big is a Dumpster Bag?
A Dumpster Bag can hold up to 3 cubic yards, which is roughly 1/3 the size of our small dumpster.
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What are the dimensions of a Dumpster Bag?
The dimensions of our Dumpster Bags are 96” x 48” x 30” (length x width x height).
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How much weight can a Dumpster Bag hold?
Our Dumpster Bags can hold up to 3300 lbs., making them a robust solution for various types of waste.
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Are Dumpster Bags durable?
Our Dumpster Bags are made from tear-resistant material designed to handle heavy loads without breaking.
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How do I purchase a Dumpster Bag?
You can easily purchase a Dumpster Bag by calling 1-800-586-5776 or at select 1-800-JUNKPRO locations. They come in a compact, convenient package for storage until you’re ready to use it.
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Can I use a Dumpster Bag for hazardous materials?
No, Dumpster Bags are not suitable for hazardous materials such as electronics, hot materials, asbestos, propane, chemicals, railroad ties, fluorescent bulbs, toxic or hazardous waste, fuel, liquids, medical waste, paint, oil, food waste, tires, batteries, and appliances.
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Where should I place the Dumpster Bag?
Place the bag in a visible, unobstructed location where our vehicle can reach it. Ensure there’s a clear path from the street to the bag without any obstructions like parked cars, trees, fences, low-hanging wires, or other overhead obstructions that could interfere with the pick-up process. Choose a flat, stable surface to prevent the bag from tipping over as you fill it. This will also make it easier for our team to handle during pickup. Avoid placing it on the street unless you have checked local regulations and obtained any necessary permits.
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How do I know when my Dumpster Bag is full?
A Dumpster Bag is considered full when it reaches the maximum weight limit of 3300 lbs. or when it is filled to its capacity as per the dimensions.Avoid placing it on the street unless you have checked local regulations and obtained any necessary permits.
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How do I schedule a pickup for my filled Dumpster Bag?
To schedule a pickup, simply call us and provide your details. Payment is made at the time of scheduling, and our PROs will pick up the bag within the scheduled time frame. Same-day service is available in some areas.
F.A.Q's for Dumpster Bag Pickup
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How do I schedule a pickup for my Dumpster Bag?
Call our customer service team, provide your details, and choose a convenient time for collection.
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When will payment be made for the dumpster bag pickup?
Payment is made when you schedule your pickup. This ensures our team is ready to collect your filled Dumpster Bag promptly.
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How soon can my Dumpster Bag be picked up?
We offer same-day pickup service in some areas. Generally, pickups are scheduled within 24-48 hours of when you call to schedule the pick up.
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What materials are unacceptable for pickup in a Dumpster Bag?
Unacceptable materials include electronics, hot materials, asbestos, propane, chemicals, railroad ties, fluorescent bulbs, toxic or hazardous waste, fuel, liquids, medical waste, paint, oil, food waste, tires, batteries, and appliances.
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Do I need to be present during the pickup?
No, you do not need to be present as long as the Dumpster Bag is accessible and there are no obstacles preventing our team from collecting it.
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What happens if my Dumpster Bag is too heavy?
Our Dumpster Bags are designed to hold up to 3300 lbs. If your bag exceeds this weight limit, additional fees may apply, or you may need to remove some contents to comply with the weight restrictions.
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Can I schedule a pickup online?
Currently, pickups are scheduled by calling customer service. We are working on adding an online scheduling option soon.
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Is there a fee for canceling or rescheduling a pickup?
Please get in touch with our customer service team for details on any fees related to canceling or rescheduling a pickup. Policies may vary depending on your location and the timing of your request.
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What if my Dumpster Bag is not collected within the scheduled time frame?
If there is a delay in pickup, please get in touch with our customer service team. We will address the issue promptly and ensure your Dumpster Bag is collected as soon as possible.
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How should I prepare my Dumpster Bag for pickup?
Ensure the Dumpster Bag is placed in an accessible location, free from obstacles. Make sure it does not contain any prohibited items and is not overfilled. This will help our team complete the pickup efficiently.