Frequently Asked Questions


What is 1-800-JUNKPRO?

1-800-JUNKPRO is a revolutionary home service that is the first to offer a full-service option and DIY option for bulk disposal and recycling of household items, such as; furniture, appliances, remodeling debris, moving remnants, and just about anything else, non-hazardous, you'd like to have hauled away. For the do-it-yourselfer, we offer a driveway-friendly DUMPSTER RENTAL, where we deliver a dumpster to your home or business, leave it for you to fill, then return on the scheduled pick up day to pick it up and dispose of the contacts. Our other service is full-service JUNK REMOVAL, which is for anyone wanting us to carry the items from anywhere on the property (garage, basement, backyard, etc.), load the truck, and haul the items to a donation center, recycling center, or disposal site. 

What makes 1-800-JUNKPRO different?

The first thing you'll notice when you interact with one of our team members - over the phone or in-person - is that we truly make customer service our #1 priority. Friendly/helpful phone reps, on-time service, friendly, uniformed drivers, upfront rates, and clean and shiny trucks and dumpsters.

The next thing you'll notice is that we're a pretty 'low-pressure' group. We want you to be 100% comfortable when choosing our company, and 100% confident that you chose the best service (Dumpster Rental or Junk Removal) for your project. Since we do both, it allows us to give our customers clear, unbiased advice, so they can choose what's best for them for the project they're working on. Click here to learn which service you'll prefer for your current project.

Do you take credit cards?

Yes. We accept Visa, Master Card, Discover, and American Express. We also accept debit cards with these logos.

Are you open on weekends?

Yes. We're open 7 days a week.




What is Full-Service Junk Removal?

Full-Service means all you have to do is point. We go anywhere in or around your home or business to get the items, do all the heavy carrying and loading, then leave the area broom-swept. Your full-service team will haul away just about anything you no longer want or need, such as - old furniture, appliances, household or business junk, remodeling debris, moving remnants and anything non-hazardous that two people can lift.

What do you do with the junk?

If it's in good shape, we'll donate it. If it's too far past its prime, we'll recycle it. If it cannot be donated or recycled, it will be disposed of properly. Click here to find out what we can recycle and donate.

What items do you take?

Anything non-hazardous that 2 people can practically carry or dolly (hand-truck).

Can you come into the home or business to get the items?

Yes, we can. With your permission, we'll happily go anywhere in or around your home or business to get your items. All you have to do is point the items out. We do all the heavy lifting, loading and clean-up.

Why are appointments booked with two-hour arrival windows?

This allows our team to be prepared for unforeseen events such as traffic delays or jobs that are larger than expected. Our team will call you 15-30 minutes before arrival to let you know we are on the way.

How much will my junk removal cost?

Once on-site, our team will give you a clear estimate before any work begins. We charge by volume, so you only pay for the space your junk takes up in the truck.

Can you give me an exact price before I book a job?

Our price is based on the amount of room your junk takes up in the truck and includes all labor, hauling, and disposal/transfer station fees. It is difficult to get a good idea of the amount of room your junk will take up without seeing it first. Our team will give you a clear estimate before any work begins.

Do I have to be present to have the work done?

No. If everything is outside, we can assess the load size and call you with a price before the work is started and payment can be made over the phone by credit card.




How does Dumpster Rental work?

On your delivery day, we will call you 15-30 before we arrive with your dumpster. Once we arrive, we'll ask you where you'd like us to place it. We'll gladly place it anywhere on your property, as long as it's not unsafe, or unreachable with our truck. The dumpster will stay on-site for 7 days unless you've either made special arrangments or call for an early pick-up. We will return to pick it up the same day of the week, the next week (i.e. Tuesday - Tuesday).

Does someone need to be there when my dumpster is dropped off?

No. If we're going to be delivering the dumpster during a time you are away, please let us know and we'll send you a link to eSign (electronically sign) for the delivery, which can be done from any smartphone or computer.

Do I have to keep the dumpster for a full 7 days?

No. If it's more convenient for you, you can choose a shorter rental period when you book the dumpster. If you're done filling it before the scheduled pick up day, just give us a call when it’s ready and we’ll pick it up as soon as possible.

Is there any way I can keep the dumpster for longer than 7 days?

Yes, however it is subject to availability, meaning, as long as the dumpster hasn’t already been reserved, you may keep it for an additional daily rate for up to 7 extra days. If you are wanting to extend the rental period, please let us know as soon as possible.

How full can I fill the dumpster?

Dumpsters may be filled to, but not past, the “MAXIMUM LOAD LEVEL” mark on the outside of the dumpster, as long as the total weight of the material does not exceed 4 tons (8000 lbs.)

What happens if the contents of my dumpster exceed the included disposal weight?

If the dumpster contents exceed the weight included with your rental rate, you will be charged an additional fee per ton, rounded up to the nearest ton. The maximum weight allowed in any size dumpster is 4 tons (8000 lbs.). Any dumpster loaded heavier than 4 tons, may not be picked up, and a return trip fee plus the daily rate for each additional day will be applied to the cost of the service. You will be responsible for unloading the items causing the dumpster to be over-weight.

Why am I only allowed to put a small amount of dense materials in the dumpster?

Due to their heavy makeup, it’s easy to go over our 4 ton limit with dense material (concrete, rock, dirt, etc.)

What happens if prohibited items are found?

If prohibited items, such as tires or batteries, are found in your load, additional fees will be assessed.

How many shingles can I put in a dumpster?

Due to the weight of roofing material, we rent our SMALL dumpster ONLY, for shingles. The small dumpster holds around 25 square of 3-Tab asphalt shingles. Keep in mind that asphalt shingles average around 275 lbs per square and we include 1 ton (2000 lbs) of disposal with the rental. Additional tonnage fees will be assessed after the first ton.

Is there anything I can't put in the dumpster?

Yes. Every market has restrictions on what we can haul and dispose of. For a full list of these items in your area, click here and enter your zip code. 


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